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Why You Should Update Your ABSS Software

It's important to update software.

Offering our customers the best service possible is of the utmost importance to us. In order to do this most effectively, some of the older versions of our software will no longer be supported by our technical team beginning on 1 January 2019.

You may be wondering why it’s important for you to update your software – after all, it will still work. Other than having the latest, most effective version, here are a few reasons to upgrade:

  • You’ll receive great levels of expertise and know-how from our team
  • You’ll be able to continue to repair and recover corrupted business datafiles
  • You can increase the number of user licenses or datafiles
  • You can retrieve or reset the master administrator password in the case of a forgotten, misplaced or changing PIC
  • You’ll be able to generate a site key for the Retail Manager role
  • You’ll be provided support for technical issues

Without upgrading, your software will lose access to all of the above. The links below indicate which versions of our software will be affected, and do note that if you are currently a Premium Cover or Upgrade Cover customer, you will need to upgrade your software to avoid any service disruption.


You may find the Sunset Policy Versions here:

Malaysia Sunset Policy

Singapore Sunset Policy

Hong Kong Sunset Policy

International Sunset Policy

*Note: Some ABSS partners may provide support for Non-supported versions


If you have any questions about upgrading your software, please don’t hesitate to send us an email or call us at 1300 880 883 (MY) / (65) 6505 6582 (SG) / (603) 7989 0599 (INT).

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