27/08/2018

How to Manage Customer Complaints

People will always complain. The question is “Is the complaint reasonable?” If it is, then you had better be ready with your apologies, not your excuses. […]
29/08/2017

SME lack of knowledge in customer retention

Many challenges experienced by SMEs in Asia and globally can be traced to inadequate sales and competitive weaknesses. Unethical competition, changing customers’ needs, and poor location […]